Online payment can be made by credit card or debit card through our Paypal payment system which is a secure payment process. We do not retain any card numbers or have access to your payment details. 

 

Our postal services are through Royal Mail. We incur the cost of delivery, therefore all deliveries are either free of charge or have a minimal cost. 

If you specifically want Royal Mail NEXT DAY delivery, please order and pay for your items through the website as usual, then send an email to info@biodenta.co.uk or leave a message on the mobile number 07774 121 797 and we will contact you back to arrange. There will be an additional charge of £15.00 for this service. 

We aim to dispatch all items within 2 – 4 working days, however this often much quicker. At certain times of the year (Christmas) this may be longer. You will receive an email once your items have been dispatched. 

Please note that once items are in the hands of a 3rd party delivery service we cannot be responsible for any delays. 

 

Bespoke items are subject to a lead time as they are personalised with your individual requirements, therefore once ordered these are non-returnable as they cannot be resold. 

The lead time for such items is included within the description of each individual item. Payment of the item is to be made at the time of ordering through the website, therefore please be certain of your requirements. 

 

If your delivery address is within the postcode of Cambridge CB, your item maybe hand delivered. If you are not at home, a card will be posted through your door and an email sent requesting a convenient time to deliver. 

 

If, when you receive your goods, they are not what you expected, please return them to us within 7 working days. They must be in pristine condition, unused and in their original packaging. We will happily exchange them or refund your payment. If you need to return an item please email is at info@biodenta.co.uk. 

Please note that we cannot refund any postage costs incurred by returning the item and we would suggest using a registered postal service as we cannot be responsible for goods that fail to reach us. 

All items will be checked for damage before sending and be suitably packaged. In the unlikely event that you receive anything which is damaged please email us including a photo so that we can help you to resolve the problem.